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Frequently Asked Questions (FAQ's)

We offer a variety of pet care services including grooming, pet sitting, boarding, training, health and wellness check-ups, and a range of pet supplies and products in our online store.

You can book a service by visiting our website and navigating to the booking section, or by calling our customer service team at (123) 234 1234. We recommend booking in advance to ensure availability.

Our standard operating hours are from 8:00 AM to 8:00 PM, Monday through Saturday. We also offer emergency and after-hours services by appointment.

We primarily care for dogs and cats, but we also provide services for other small animals such as rabbits, guinea pigs, and birds. If you have a different type of pet, please contact us to discuss your needs.

Yes, all of our staff members are trained and certified in their respective fields. Our groomers, trainers, and pet sitters have undergone rigorous training to ensure they provide the best care possible.

Absolutely! We encourage pet owners to visit our facilities and meet our team. Please contact us to schedule a tour.

We require at least 24 hours' notice for cancellations. For boarding services, we request a 48-hour notice. Late cancellations may be subject to a fee.

Yes, we offer discounts for multiple pets and for clients who book multiple services. Please contact our customer service team for more details on our current promotions.

We prioritize the safety and well-being of all pets in our care. Our facilities are clean and secure, and our staff are trained in pet first aid and CPR. We also have strict protocols in place for health and hygiene.

For boarding stays, please bring your pet's food, any medications they need, and a favorite toy or blanket to make them feel more comfortable. We provide bedding, bowls, and plenty of love and attention.